The Benefits of Managed IT Services for Small Businesses

Instead of taking on a computer challenge yourself and increasing your workload, managed IT services for small businesses are a simple, affordable option.

Let’s face it. As a small business owner in this era, you’re faced with challenges daily. You need to know where you can cut costs, without sacrificing quality, while still managing day-to-day operations and focusing on long-term growth. It’s extremely difficult. 

Your slow computer dragging down each sale is another stressor to add, but you can’t afford to hire an in-person technology consultant. 

Instead of taking on this computer challenge yourself and increasing your workload, managed IT services for small businesses are a simple, affordable alternative. 

5 Benefits of Using Managed IT Services for Small Businesses

There are 5 key benefits of using managed IT services for small businesses: 

  1. 24/7 IT support
  2. Affordable tech support
  3. Access to experienced IT consultants
  4. Quick IT support response times & Service Level Agreements (SLAs)
  5. 5. Scalability for Your Small Business


1. 24/7 IT Support

When you’re working late hours and your in-house IT team is off for the night, your small business tech support can’t wait. 

Instead of waiting until the next business day, most managed service providers are available at least for a quick phone call late at night or even offer 24/7 support.


2. Affordable Tech Support

Hiring an in-house tech support team can be extremely expensive. With the growing costs of benefits (insurance, retirement plans, etc.) and salaries, to find a solid technician you have to spend quite a bit. 

How Much Do Managed IT Services Cost? 

Fortunately, as a small business ourselves, we understand cost is everything. Instead of dragging it out and making you guess our prices, we’re upfront with our pricing before you have to reach out to us. 

While we can’t give an exact number without seeing your network and setup, we can say that right now our as-need IT service cost is $125/hour. However, this price can lower depending on services needed. 

Resource [Case Study]: To break it down even further, check out our recent case study – The Cost of Outsourced IT Support for Small Businesses

3. Access to Experienced IT Consultants

As mentioned above, the price of salaries, benefits (insurance, retirement plans), and on-site travel is drastically increasing, especially in IT. Unfortunately, most small businesses simply can’t afford that. 

Instead, with managed IT services for small businesses, you gain access to several technicians with years of experience for less than the price of a full-time, in-house tech. 

4. Quick IT Support Response Times & Service Level Agreements (SLAs)

With a managed service provider, you typically have access to several IT professionals at once – improving your response times significantly. If one technician is out of the office, another one is there to pick up the slack so your IT issues are handled promptly. 

Additionally, most IT companies offer SLAs that should be agreed upon before service even begins. Typically, the SLA will lay out several things: 

  • Average response times
  • The scope of work 
  • Cancellation terms

With an SLA in place, your tech support is in your control. If the standards aren’t being met, then you’re able to fall back on the written original agreement on service. 

5. Scalability for Your Small Business

If your goal is to grow your business exponentially, you’ll likely need to hire several new employees – but hiring a solid IT professional shouldn’t be your concern.

Instead of spending your budget on new IT staff, managed IT service providers take that expense on themselves – allowing you to spend the most on the essential employees of your business. 

Choosing a Managed IT Service Provider

While choosing to use a managed IT service provider is typically a wise decision for small businesses looking to streamline their operations, it’s essential to find a quality consultant with plenty of experience in the field. 

Selecting a provider that aligns with your business goals and understands your industry can make a significant difference in the value you receive from your investment in managed IT services. 

Ready to Get Started? 

At Omnis Technologies, we’re a small business operation as well. We want to see you succeed as much as you do. 

With over 20 years in operation, our team is ready for you when you need us. Reach out to one of our techs today. 

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