Why You Need Co-Managed IT Services for Your Small Business

If you’ve ever been in a situation where you or your in-house IT team can’t figure out what’s wrong with your technology – it may be time to get co-managed IT services.

If you’ve ever been in a situation where you or your in-house IT team can’t figure out what’s wrong with your technology – it may be time to get co-managed IT services. 

With co-managed IT support, you’ll gain access to several professionals ready to assist you whenever you need it. In this article, we’ll review the basics of co-managed IT services and what the true advantages are for small businesses specifically. 

What are Co-Managed IT Services? 

Co-managed IT services, also known as supplemental IT support, combine your organization’s in-house IT with an external IT team. Typically, the external team is outsourced as a Managed Service Provider (MSP). 

This type of hybrid partnership allows businesses to leverage the in-house operational knowledge, with experienced external IT information to create a comprehensive IT strategy. Additionally, if you don’t currently have an in-house IT team, co-managed IT services can simply be yourself with the external IT team – there are several options available.

7 Advantages of Co-Managed IT Services for Small Businesses

There are several advantages of using co-managed IT services for small and medium-sized businesses. This cost-effective option lets your organization focus on what’s most important, without technology falling behind. There are seven benefits to co-managed IT services: 

  1. Enhanced expertise and multiple IT professionals
  2. IT cost savings
  3. Multiple IT professionals are available 
  4. Proactive monitoring and support
  5. Increased efficiency and productivity
  6. Flexibility and scalability to adapt to your needs
  7. Access to advanced technology and best practices


1. Enhanced Expertise

When working with a Managed Service Provider, you have access to a team of technicians. Most of the time, their experience levels vary, but there’s typically at least one senior technician available. 


2. IT Cost Savings

If your business currently doesn’t have an in-house IT team or requires more hands, co-managed IT support can lower potential costs. Instead of hiring a full-time IT professional, you only pay for the services you actually need. 


3. Multiple IT Professionals Are Available

If you’ve ever experienced someone being out of the office when you seem to need them most, you understand how frustrating it can be. If your computer is down and you need an IT expert right away, you don’t want to wait for them to be back in the office. Fortunately, with outsourcing your IT, MSPs typically have several technicians available to assist – meaning you’re never left in the dark. 


4. Proactive Monitoring and Support

If your business doesn’t have an in-house IT team or a very small one, there’s a good chance they aren’t monitoring your network 24/7. MSPs typically offer 24/7 monitoring and support for organizations – detecting and addressing issues before they become major problems. 

Typically MSPs have access to software that continuously monitors your business’ data keeping you safe and minimizing downtime during your business operational hours. 


5. Increased Efficiency and Productivity

With both the internal and external IT teams working together, tasks and responsibilities can be divided based on expertise and availability. This leads to a much more efficient and productive working environment and allows you to take on new technology challenges as well. 


6. Flexibility and Scalability to Adapt to Your Needs

If you’re looking to grow your business, you may need more technology than you currently have. With an increase in tech, you may also need an increase in your IT professionals – enter MSPs. 

Instead of hiring another full-time professional for a few more computers or devices, you can contract a Managed Service Provider to handle your needs on an as-needed basis. 


7. Access to Advanced Technology and Best Practices

Most likely, your employees aren’t paying much attention to the latest technology and trends every day – but external IT teams are. 

With a Managed Service Provider as your partner, you have access to a wealth of technology knowledge at your fingertips. These IT professionals often stay up to date with advancements and can make sure your organization is at the forefront of new technology upgrades. 


What’s Included in a Quality Co-Managed IT Support Package?

Your co-managed IT services can vary highly depending on your current IT capabilities and needs. Fortunately, most MSPs can customize a plan that’s most affordable and beneficial to you. 

Typically, a small business tech support package includes: 

  • Unlimited helpdesk support

  • 24/7 monitoring of everything

  • Remote management

  • Server maintenance

  • Software maintenance

  • Router and firewall maintenance

  • Network maintenance

  • Backup monitoring

  • Software license management

  • Phone system management

  • New technology consulting and installation

Prioritize Your Small Business IT Needs

As a small business, your organization’s operational needs always come first – however, you shouldn’t leave your technology behind. 

Instead, co-managed IT services can be an affordable and quick solution to ramp up your tech. Reach out to one of our experts today to get a customized plan for your small business. 

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