Concerned that your company's information is at risk?
Or perhaps a multitude of digital footprints are being discovered that make you and your colleagues feel vulnerable to cybersecurity risks.
You understand that having the right security for your business is key to continued success, but you just don’t know where to start.
Co-managed IT support or fully managed IT support are both great places to start, but what do they mean and which one is meant for you and your company?
To make your decision easier, we have compared and provided information revolving around the two options, delivered pros and cons of each, and potentially narrowed down your decision to one.
Simply put, Co-managed IT support is a collaborative service model where an outside IT support company works alongside your in-house IT team in a hybrid environment, providing Co-managed IT services.
Co-managed IT can fill skill gaps within the in-house IT tea. This serves as a way to strengthen your cybersecurity without losing full control of your company’s IT support. For example, the external company can tackle a backup issue while the internal team works on a separate project, like finishing a cloud migration.
Additionally, hiring a co-managed IT team can also eliminate the risk of burnout within each department. When your employees focus solely on their tasks – they perform better.
On the other hand, managed IT support is when an outside IT company takes full responsibility for managing and supporting all of your company’s technology needs—essentially acting as your entire IT department.
There are multiple advantages of hiring a fully-managed IT support team. Including:
A managed IT support team offers 24/7 surveillance over your company, providing a sense of security and comfort. The ability to put your company’s information in the hands of experts serves as peace of mind.
Instead of spending top-dollar for an in-house employee’s salary, insurance, and other benefits – you can hire on outsourced IT team. These teams typically come with several technicians, with decades of experience – without the high price tag.
Removing this burden can be could be financially beneficial and productively beneficial for you and your staff.
Instead of having multiple departments and discussions, the “one-man show” approach takes over in managed IT support. The fully managed team always seems to be one step ahead, preventing problems ahead of time instead of having to show off their reactive abilities.
While there are pros and cons to both, making the correct decision depends on your company and employees.
Pros for Co-Managed IT Support |
Cons for Co-Managed IT Support |
Pros for Fully-Managed IT Support |
Cons for Fully-Managed IT Support |
| Keeps internal control - still have access to your IT support | Requires Coordination- Lots of communication required | Complete IT coverage - handled by one provider | Less internal control - reliance on external company fully |
| Faster problem solving - two teams at once | May involve overlap - some duties may be duplicated | 24/7 monitoring- around the clock supervision | Potential slow responses - provider working with multiple businesses |
| Support for internal team - gives your IT staff assistance | Ongoing management required - someone still needs to manage the external provider | Access to experts - cybersecurity will be strong | Information out there - another company has access to your businesses private files |
The most important question for many businesses is, what is the difference in the managed IT support pricing? Unfortunately, there is no clear-cut answer for managed IT support pricing. It will vary with factors such as company location, internal IT team pay, and how many services you are asking from the external company.
Whether you need extra hands to empower your internal team or prefer to offload IT responsibilities entirely, the right choice depends on your company’s structure, goals, and resources.
IT demands will continue to evolve with or without you, so join before it's too late. By outweighing the pros and cons, you are already on the right track by doing your research and being here, at Omnis Technologies
To find what the answer is for your company's cybersecurity, contact us.